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Frequently asked Questions.

Here are answers to some of the most common questions we receive about our computing machines. If you have any further questions or concerns, please feel free to contact us through our website's Contact Us page or by email. We are committed to providing you with the best possible customer service and support.

  • What kind of PCs do you offer?
    We offer both custom-built and pre-built gaming PCs, as well as workstations and high-performance PCs for professional use.
  • Can I customise my PC?
    Yes, we offer a range of customisation options for our custom-built PCs. You can choose from various components, including CPUs, GPUs, RAM, storage, and more.
  • How long will it take to receive my order?
    We aim to dispatch your order within 5-7 business days after receiving payment, unless otherwise stated. Delivery times may vary depending on the destination country and any customs clearance procedures.
  • Do you offer international shipping?
    Yes, we offer worldwide shipping from the United Kingdom using reputable courier services.
  • What is your warranty policy?
    We offer a Supreme 10-year warranty on all our custom and pre-built PCs. If you receive a faulty or damaged product, please contact us within 7 days of delivery and we will arrange for a replacement or refund.
  • Can I return my PC?
    Yes, you may return your PC within 14 days of receipt for a full refund, minus any shipping costs. Custom-built PCs must be in their original condition and packaging, and must not have been used or damaged. Pre-built PCs are subject to the manufacturer's warranty policy.
  • Can I cancel my order?
    If you wish to cancel your order, please contact us as soon as possible. We may be able to cancel your order if it has not yet been dispatched. If your order has already been dispatched, you may still return it within 14 days of receipt for a full refund, minus any shipping costs.
  • Do you offer technical support?
    Yes, we offer technical support for our custom-built PCs. If you have any technical issues or questions, please contact us and we will be happy to assist you.
  • What payment methods do you accept?
    We use Wix as our only payment handler which means we accept all major credit and debit cards, as well as Apple Pay and Google Pay.
  • How can I contact you?
    You can contact us through our website's Contact Us page, our Chat, or by sending an email to contact@greatestcomputers.com. We aim to respond to all enquiries within 24 hours.

If you can't find the answer to your question, you can message us at contact@greatestcomputers.com or use the live chat option available in the right corner of the page.  

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